Current Trends In Business Process Outsourcing

When the business process outsourcing wave first hit India, it was primarily in the form of call center services. Now, a decade later, most call centers have evolved out of their shell of providing mere call-based services and have developed into dynamic outsourcing hubs, performing a variety of operations. Today, business process outsourcing in India covers everything from customer support to telemarketing, data entry services, records retrieval, accounting and financial services, content development, web promotion and many others.

The full potential of the Indian talent pool has been realized only recently. These days, India is much more than a source for a fluent, English-speaking workforce. Companies in the US have began tapping the readily available talent and skills, thereby promoting growth and adding to the dynamism of the Indian BPO industry. India not only possesses some great untapped talent when it comes to the BPO industry, but the Indian labor force is up to five to six times less expensive than their counterparts in the US. Presently, the majority of outsourcing business comes from the US, Canada and Europe.

Recently there may have been issues such as competition from other Asian countries such as Korea, Taiwan and Singapore, but that should not be a cause for concern because the strengths of the Indian BPO industry are not only its cost-effectiveness, but also its quality and efficiency. It will take many more years for competitors to develop and sustain these essential competencies. This is why the business process outsourcing industry in India is currently the preferred choice for businesses worldwide.